The full research report can be read here.

Digital transformation in public services in Indonesia cannot be separated from the important role of data. Effective and efficient public services, from planning, and implementation to service evaluation, rely on accurate data. The ability to carry out actual analysis from various data sources is key for the government in responding to requests, risks, and problems in a precise and timely manner – especially during the Covid-19 pandemic.

Given the important role of data in public services, the Center for Innovation Policy and Governance (CIPG) and the TIFA Foundation conducted research on two main public service sectors that were heavily affected by the Covid-19 pandemic, namely health and education, particularly in 5 types of public services, namely: (1) burden of health services, (2) contact tracing, (3) vaccination, (4) internet data assistance for distance learning, and (5) school re-opening for face-to-face learning.

Through case studies at the national level (Indonesia), province-level (West Java), and city/district level (Pontianak City), this research reveals that health sector data governance practices are not sufficient to achieve optimal public services during the pandemic. On the other hand, the complexity of data governance hinders the central and regional governments from providing quality public service.